FAQs

WHICH SIZE SHOULD I CHOOSE?

All products are sold by the international sizing scheme. To convert this to your usual size, simply view the 'sizing chart' on every product page.

As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'Size and Fit' tab on every product page.

In addition, our customer care team can answer all your questions on sizing and fit - simply email  for advice.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Please Refer to our Payment page for more information.

IS IT SAFE TO Pay On Your Site?

At GGDB, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal information.We never store any your payment information. All orders are processed through a secure payment gateway certified by VeriSign. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

IF AN ITEM IS IN STOCK?

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

WHICH COUNTRIES DOES GGDB SHIP TO?

GGDB ships to all countries worldwide

Will I HAVE TO PAY DUTIES AND TAXES?

There are No Sale Taxes for all products On Goldengooseshop.
Customers purchasing from a country served will incur relevant Customs duty or Import Tax. These costs are not included in the final purchase price. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Fortunatelly,GGDB has accumulated a wealth of experience to help 95% of customers avoid Customs Duties or Import Taxes with our shipping agents.Almost of you will enjoy a Duty-Free Shopping here.Our Delivery department may change Your Shipping Method Option to increase the success rate of free Customs Duty according to shipping destination.

DOES GGDB SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

HOW DO I RETURN OR EXCHANGE AN ITEM?

please refer to Returns & Exchanges Page

How do i Get a refund

please refer to Refund Policy Page

NEED MORE HELP?

Speak to Customer Care for further advice on how to get the most out of your Wish List, email  24 hours a day, seven days a week.